Frequently Asked Questions
Are you pet friendly?
Yes. All that we ask is that your pets are placed in a separate room when we come in for your service to ensure the home is cleaned effectively. There is an extra fee however if you own any pets as we found that homes with pets take more time to clean.
Do I need to be home for the when the service is being done?
No. We recommend that there isn’t anyone home when we provide our services to ensure we get our job done efficiently and effectively and within the time frame selected to ensure best quality results. If you are required to work from home during COVID-19, all we ask is that you are seated in an area of the home you don’t require to be cleaned to avoid being disturbed during the process 🙂 We follow strict protocols in keeping a 2 metre distance at all times.
How do I cancel my appointment if needed?
We ask that you give us at least 24hrs notice if you wish to cancel your appointment or fees may apply. Our preferred method of contact for a cancellation is through EMAIL ONLY 🙂
Do you recommend more time for my first appointment if my house hasn’t been cleaned/maintained for a while?
Yes. We strongly recommend that you make us aware if you haven’t had your home cleaned/maintained recently or in months, as we will need to spend some extra time getting it back to its original state 🙂
Do you provide all of the cleaning products/supplies when providing your service?
Yes. We provide everything from cleaning products and supplies which will make your life easier 🙂 Less to think about which is always good in our books!
What If I’m allergic to a certain chemical/product you use, what do I do?
We strongly ask that each of our customers provide us details based on any allergies they might have to avoid any allergic reactions from occurring once your home is cleaned using our products. We will replace that chemical immediately and substitute it with another product to ensure it is safe for you when you enter your home 🙂
How do I pay for my service?
The payment method we accept is through either a cheque, e-transfer or cash after the service has been complete 🙂
Is there anything I need to prepare for before I book my cleaning service?
Yes there are a few things we request before we come in & provide our services and they are as follows:
- Please make sure you make your home accessible to us at least 24 hours before your service. We ask that you provide us with a key to be able to access your home otherwise the service will not be carried out. Unless you will be present at the time.Turn off any alarms within your home to avoid any misuse of the alarm system accidentally.
- Ensure any valuables are stored/put away to avoid any accidents from occurring.
- Please ensure everything in your home that is on the floor is picked if your service requires the floor to be cleaned (Vacuumed, mopped).
How often should I have my house cleaned?
We recommend your home to be cleaned at least once a week to be maintained and kept in order.
Will you ensure PPE is worn before entering the property?
Due to the unprecedented times, even if the tenants of the home are not present during the clean (which we highly recommend anyway), We are always equipped with a mask and change our gloves frequently during the duration of the clean and each service.
Will my entire home be sanitized after each service or only if I request it?
Yes, during COVID we have included sanitization to both of our cleaning packages (basic/deep clean) to ensure any germs/bacteria are killed after everything has been cleaned. If you do not wish to have your home sanitized please let us know 🙂
Isn’t cleaning the same as disinfecting?
No. Cleaning is actually a method used to remove germs, dirt, and grime from surface areas using some form of detergent and a water solution where as disinfecting is a method that uses stronger chemicals to kill germs/bacteria on surfaces almost entirely 🙂